If you need to cancel or change your appointment time, we require a 24 hour notice before the scheduled appointment. Any appointments cancelled within less than 24 hours will result in a $50 late cancellation fee. No call/no shows will be charged the FULL PRICE of the appointment booked.
All appointments require a credit card on file to reserve the appointment time. Full sets require a $50 deposit. If these services are rescheduled or cancelled within 24 hours of the original appointment time, a $50 cancellation fee will be charged to the credit card on file. Any appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled.
We allow a 15 minute grace period for late arrivals; following the grace period, we may not be able to accommodate the appointment, and the client remains liable for the time held for the service(s) booked. We understand that unforeseen instances occur, however, your service will end at the time of your originally scheduled service + full payment for your service will be applied. A late arrival of 15 minutes or more may result in needing to be rescheduled & a full service fee will be applied.
Return/Refund + Satisfaction Policy
Customer satisfaction is the most important thing to us! We want you to absolutely adore any service that you receive from us. If you have any issues or concerns after your service is complete, please inform us as soon as possible – we can address most issues at no charge within 3 days of your appointment, provided that you have followed proper aftercare instructions. Any service follow-ups after the 3 day window will incur a charge. We do not offer refunds for services performed. All product sales are final.